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HVAC Customer Service Representative

Serves customers by scheduling and dispatching HVAC Technicians to install, service, start, maintain and repair commercial and residential Heating and Ventilation and Air Conditioning Systems; maintaining records and coordinating with billing functions.
Duties:
Receive phone calls from customers and requests from other office personnel; notifying supervisor of extraordinary problems.
Produce call slips with a clear scope of service to be performed and/or details of problems.
Review site bin history, credit worthiness, and any relevant notes that have to be provided to the dispatched technician to aid in their service efforts.
Coordinate and dispatch daily work plan for technicians, contact customers, follow up on parts and materials ordered. Order parts as needed.
Match type of service required with technician's ability, zone location, duration of call, to maximize productivity, profitability and accuracy.
Maintain customer database. Document actions by completing forms, reports, logs, and records.
Coordinate and verify HVAC Technicians weekend and holiday on-call assignments.
Accomplishes customer service and organization mission by completing related results as needed.
Skills/Qualifications:
Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving.

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