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Senior Account Executive, Distributed Generation

Job Description Summary: The Senior Account Executive, Distributed Generation role will establish and maintain customer relationships with DG customers.  The Senior Account Executive, Distributed Generation will position Eversource as the highest performing providers of electric delivery services, and customer focused solutions.  The Senior Account Executive, DG will serve as the strategic ally with customers, public officials, trade allies, and community leaders.  Listens to customers, becomes knowledgeable of their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.  Provides customized, prompt, and creative options/solutions for customers.  This role will also manage the delivery of Eversource products and services and meet customer needs.  The Senior Account Executive, Distributed Generation serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty.  Mentors account executives to enhance skill sets, and assumes Strategic Accounts Manager responsibilities when required.  Participate in strategic planning teams to provide ideas and perspectives to improve operational processes, while ensuring Eversource's franchise rights are protected.  Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded.  Analyze Customer needs to ensure a superior Customer experience.  Gathers information; probes and diagnoses customer service or equipment potential problems or issues related to Interconnecting to the Eversource Infrastructure. Develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation.  Provides input with the development of customer service plans and resolves customer service issues such as: installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries.  Prepares and presents options and solutions to customer.  Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed. Records, reviews, and decides on initial DG application regarding completeness.  Delivers messaging and correspondence to customer in a timely fashion regarding status of project.  Coordinate application delivery to internal stakeholders.  Provides internal and external Project Management to ensure target dates are met.  Coordinates, schedules, and leads project meetings.  Coordinates, schedules, and leads DG Witness Tests. Assist with the development and implementation of operating plans for achieving corporate objectives with the smaller strategic customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer education and promoting the United Way. Technical Knowledge/Skill: Excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, hiring, holding people accountable, etc.); strong business acumen and technical knowledge of electric and gas distribution systems.  Ability to use PC desktop applications (e.g., Microsoft Word and Excel). Education: Requires a Bachelor's Degree in Business Administration, Engineering, related discipline. Experience:   A minimum of (8) eight years of experience in the Power Services Sector with a focus on Electrical Distribution along with a strong Project Management skills.
Salary Range: NA
Minimum Qualification
8 - 10 years

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